Refund policy • 30-day money-back • Fair, fast
30-day money-back guarantee
You get a free 24-hour trial before you pay anything. On top of that, every paid plan is backed by a 30-day money-back guarantee — if you're not happy in your first 30 days, you get a full refund. Here's exactly how it works.
Does IPTV Toronto Premium offer refunds?
Yes — every paid plan comes with a 30-day money-back guarantee. If you're not satisfied within your first 30 days, IPTV Toronto Premium refunds what you paid in full, with no fees. There's also a free 24-hour trial before you pay. Contact via WhatsApp at +1 807 788 8909 to request a refund.
When we refund
Full refund (within 30 days)
- You're not satisfied — for any genuine reason
- Device incompatibility (after a good-faith setup attempt with our help)
- Service unusable on your ISP (Bell, Rogers, Telus, Videotron)
- Extended downtime affecting your plan
- Payment made in error / duplicate charge
Not covered
- Fraudulent chargebacks initiated without contacting us first
- Account sharing, reselling or credential-sharing violations
- Requests made after the 30-day window on a working plan
- Plan-length changes after 30 days (we can upgrade, not refund)
How it works
- Message us on WhatsApp at +1 807 788 8909 with your purchase confirmation and a short note on why.
- If it's a technical issue, we'll try to fix it first — usually in under 4 minutes during peak hours. Most refund requests turn out to be solvable (wifi channel change, player setting) in a couple of minutes.
- If you still want the refund and you're inside 30 days, it's processed same-day to your original payment method — no fees, no interrogation.
- For partial-downtime credit outside the window, we apply it to your account on the next invoice or refund on request.
Refund FAQ
What is your money-back guarantee?
Every paid plan is covered by a 30-day money-back guarantee. If you're not satisfied within the first 30 days — for any genuine reason — we refund what you paid, in full, with no fees.
How do I request a refund?
Message us on WhatsApp at +1 807 788 8909 with your purchase confirmation. If it's a technical issue we'll try to fix it first; if you still want the refund inside 30 days, it's processed same-day to your original payment method.
Do I need a reason?
For the 30-day money-back guarantee, no — if the service isn't right for you, that's enough. For device incompatibility, ISP issues or downtime we'll usually solve it quickly, but the guarantee stands either way.
Are partial refunds possible after 30 days?
Yes — for downtime exceeding 1 hour on a given day, we credit a prorated portion of your plan back to your account or refund it on request, even outside the 30-day window.
What's not covered?
Fraudulent chargebacks, account-sharing or resale violations, and requests made after the 30-day window on a plan that has been working. Everything else inside 30 days is covered.
Do you charge a restocking or cancellation fee?
No. The refund matches what you paid; no fees deducted.
Try the free trial first
Most people never need the guarantee — test free for 24 hours, full access, no card. If you do subscribe, you're still covered for 30 days.